Stanley Black And Decker
Stanley Black And Decker Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stanley Black And Decker has 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Stanley Black And Decker to a friend or colleague.
- Rating Distribution
Pros: Good tools, No pros, Wonderful to deal with.
Cons: Customer service, Lot of complications trying to comunicate with company, No cons.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stanley Black And Decker has 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Stanley Black And Decker to a friend or colleague.
- Rating Distribution
Pros: Good tools, No pros, Wonderful to deal with.
Cons: Customer service, Lot of complications trying to comunicate with company, No cons.Recent recommendations regarding this business are as follows: "I would recommend taking Black and Decker products be taken off shelves", "use Stanley they are good company", "Don't go online you will be there for hours trying to get in touch with them.", "Make sure everything is the box", "Check your products, tool boxes, knives, and tapes!".
Most users want Stanley Black And Decker to offer a solution to their issues.
Consumers are not pleased with Turnaround Time and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Stanley Black And Decker Reviews
"Rude customer service and they don’t stand behind their warranty"
Brought a Stanley 1200 power IT jump box. Called customer service to get warranty repair because you cant return it back to the place of purchase. Customer...
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Verified Reviewer |
Mankato, Minnesota
Unsatisfied customer
I spoke with Juan C he said he could help so I sent pictures of the broken product and I have not heard back from him or anyone. I would appreciate a follow up from Stanley Black & Decker.
I have a craftsman axe that broke on me, and Jaun said no problem to help me. I have sent 2 emails with pictures and still havent received any reply back from Jaun or SB&D.
I look forward to hearing from S B&D in resolving my problem. Carl Fritz
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Verified Reviewer |
Sukoharjo, Central Java
Rude customer service and they don’t stand behind their warranty
Brought a Stanley 1200 power IT jump box. Called customer service to get warranty repair because you cant return it back to the place of purchase.
Customer service rep female was very rude and hung up the phone after explaining to her my issue.Seems to me Black and Decker wants you to buy their product and not honor the warranty repair. Very Bad Business practice.
- No pros
- Not made with good intentions to last
Preferred solution: Replace product due to failure
User's recommendation: I would recommend taking Black and Decker products be taken off shelves
Tampa, Florida
Would like to buy grout brushes and mop heads
The grout brush fell apart just need more and more mop heads it's brand new not even a week old Model# can't be found any where for getting replacement parts model # is BHSM15FX
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Blender just stopped spinning
I bought your blender 2 or 3 years ago, and this morning it just stopped spinning the blade. I am wondering if you stand by your products? Please contact me!
- Good tools
- Lot of complications trying to comunicate with company
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't go online you will be there for hours trying to get in touch with them.
Charlotte, North Carolina
Customer service on warranty was great
Had a pry bar break a tooth and they we're great and responsive and quick to solve my issue and I would highly recommend them
User's recommendation: use Stanley they are good company
The Bronx, New York
One piece(14” bar)of the item (chainsaw)is missing from my delivery
One piece(14bar)of the item (chainsaw)is missing from my delivery.So I want to know when it will be sent to me.Otherwise I will return the item.Thanks
User's recommendation: Make sure everything is the box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill can't contact with Stanley B&D
Dear All,
Thank you for your kind contact regarding review.
Unfortunately since then nobody contacted me from Stanley Black&Decker company.
Im still trying to contact them but it's useless.
I would appreciate your assistance regarding contacting with them and starting cooperation.
With regards,
Shokir
Preferred solution: Coperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tashkent, Toshkent Shahri
Can't connect
Dear All,
My name is Shokir Turajanov from Berad Group company, Uzbekistan.
Since 2 weeks I can't reach to Stanley Black & Decker. I'm calling to company phone but I can't reach to department that works with international dealers. Our company would like to offer cooperation with Stanley Black & Decker.
Could you please assist me with this issue?
With regards,
Shokir Turajanov
Berad Agro, Uzbekistan
Preferred solution: Cooperation offer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Replacement
Replaced.
They replaced my vac, I am very happy
- Wonderful to deal with
- No cons
Cheraw, South Carolina
Bad company
As a employee we are allowed to make bad products that are forced out by management to prevent higher up management from getting fired.
User's recommendation: Check your products, tool boxes, knives, and tapes!
Morristown, New Jersey
Costumer service sucks
No one ever got back to me for costumer support of my black and decker products! No one responded to the phone/customer service line!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
Don't even think of blaming Covid19. The 800 number on their website doesn't work.
Live chat doesn't work. THE CONTACT US FORM ON THEIR WEBSITE doesn't work. I called the non 800 number. That means I'm paying for the call.
I have been on hold for an hour and a half. "We wll be with you SHORTLY." I can have them call me back but at this point, I don't trust this company at all and will NEVER BUY ANOTHER PRODUCT!!!!!!!
- Customer service
Preferred solution: Apology
User's recommendation: RUN AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just explained prior , I do not want to go all thru that again !
COne on I just wrote all about that ,Read it
- Good tools
- Customer service
- Lot of complications trying to comunicate with company
Preferred solution: I want my fan part and instructions on how to repair
User's recommendation: Make sure company has a local repair center ?
Evanston, Illinois
Poor staffing of customer support line/ emails
3 hours waiting on phone service line for power tools after hearing message we know your call important, someone will be with you shortly. Played repeatedly over this 3 hour period.
Sent email also separately and neither were acknowledged.
My power vac went dead after 1 1/2 years ownership and good working experience.
Mystery ! I ordered extra filters from BDK also and have 20 + awaiting use.
User's recommendation: Don’t buy products. Home Depot stopped carrying this product also
Product Question
3 wrong numbers given ... when I finally got to someone they transferred me to customer service where I received a message that no one could talk to me... hang up and try again...
- Customer service
Southington, Connecticut
Dangerous Saw 726
I was injured but not seriously
I was sawing a piece of wood on a Table and with a downward motion as I proceeded to saw the wood in a sawing motion the back hand plate became unsecured and the blade came down on top of my finger causing a terrible cut not requiring any medical attention lost lots of blood this Stanley Saw 726 it a real bad accident waiting to happen to someone else I have pictures of the incident and the saw
- No one ever contacted me
Preferred solution: Let the company propose a solution
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No comment I am tired from trying to explain my problem, I am going to rest now !!