Stanley Black And Decker
Stanley Black And Decker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stanley Black And Decker has a 2.8 star rating based on 6 customer reviews. Consumers are mostly neutral. 100% of users would likely recommend. Rating distribution shows 75% unfavorable and 25% positive. Reviewers value Diversity of Products and Billing Practices; price level is medium.
Key Takeaways for Future Customers
- Check Stanley Black And Decker reviews for warranty, replacement parts, and registration questions before buying.
- Expect mixed service experiences: some quick replacements but frequent delays.
- Prepare model numbers, photos, and purchase details when contacting customer service to speed resolution.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive support and long hold times.
- Warranty coverage disputes and denied repairs or replacements.
- Difficulty obtaining replacement parts and inconsistent follow‑up from reps.
Positive Feedback
Many cite good tools and a known brand; some customers report responsive warranty service and satisfactory replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Stanley Black And Decker has a 2.8 star rating based on 6 customer reviews. Consumers are mostly neutral. 100% of users would likely recommend. Rating distribution shows 75% unfavorable and 25% positive. Reviewers value Diversity of Products and Billing Practices; price level is medium.
Key Takeaways for Future Customers
- Check Stanley Black And Decker reviews for warranty, replacement parts, and registration questions before buying.
- Expect mixed service experiences: some quick replacements but frequent delays.
- Prepare model numbers, photos, and purchase details when contacting customer service to speed resolution.
Negative Feedback / Risk Areas
- Recurring customer complaints about unresponsive support and long hold times.
- Warranty coverage disputes and denied repairs or replacements.
- Difficulty obtaining replacement parts and inconsistent follow‑up from reps.
Positive Feedback
Many cite good tools and a known brand; some customers report responsive warranty service and satisfactory replacements.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cub Cadet warranty issue
Company fixed the issue and I have been provided with product replacement. Someone from the *** called and they are covering it under warranty! I didn't have to talk to a person from overseas that can't speak English!!.
After talking to some one from the *** instead of overseas I got some help!
Bolt backed out, locking down the pump tension pulley, and destroyed the wheel motor. Customer service refused to cover it!
- Known company
- Covering a product
Preferred solution: Price reduction
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I am trying to register a new product...
I am trying to register a new product, and I know I must create an account and sign in to B&D. When it asks for my password, is it asking for the password to my email address or a password to use in my new account with B&D? I will not give my password to my email account if that is what it is asking for.
User's recommendation: Explain which password you want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sukoharjo, Central Java
Rude customer service and they don’t stand behind their warranty
- - Bought a Stanley 1200 power IT jump box.
- - I called for warranty repair; returns are not allowed.
- - The representative was rude and hung up the phone.
My guess is that,Their too big of a company to give a damn.Take their products off the shelves…..
Brought a Stanley 1200 power IT jump box. Called customer service to get warranty repair because you cant return it back to the place of purchase.
Customer service rep female was very rude and hung up the phone after explaining to her my issue.Seems to me Black and Decker wants you to buy their product and not honor the warranty repair. Very Bad Business practice.
- No pros
- Not made with good intentions to last
Preferred solution: Replace product due to failure
User's recommendation: I would recommend taking Black and Decker products be taken off shelves
I have a Craftsman pair of shears that no longer works
These shears were fantastic at one time, but gradually became non-effective. I would like a replacement or repair.
User's recommendation: I am the customer. If I'm not in the right place, I apologize.
Oklahoma City, Oklahoma
Need part for metal chop saw
- - Adapter 7910-is no longer made.
- - We couldn't find one after being sent to aftermarket sites.
- - Frances was helpful and nice.
We have searched high and low for an adapter # 7910**-**. Seems you dont make them anymore.
Unfortunately, we cant find one.
However the woman we spoke with, Frances, was helpful and nice. Sending us to several aftermarket sites , we still cant find one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied customer
- - Spoke with Juan C who offered help and asked for pictures; two emails were sent with no reply.
- - Please follow up from SB&D to resolve the issue.
I spoke with Juan C he said he could help so I sent pictures of the broken product and I have not heard back from him or anyone. I would appreciate a follow up from Stanley Black & Decker.
I have a craftsman axe that broke on me, and Jaun said no problem to help me. I have sent 2 emails with pictures and still havent received any reply back from Jaun or SB&D.
I look forward to hearing from S B&D in resolving my problem. Carl Fritz
Would like to buy grout brushes and mop heads
The grout brush fell apart just need more and more mop heads it's brand new not even a week old Model# can't be found any where for getting replacement parts model # is BHSM15FX
Blender just stopped spinning
I bought your blender 2 or 3 years ago, and this morning it just stopped spinning the blade. I am wondering if you stand by your products? Please contact me!
- Good tools
- Lot of complications trying to comunicate with company
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't go online you will be there for hours trying to get in touch with them.
Charlotte, North Carolina
Customer service on warranty was great
Had a pry bar break a tooth and they we're great and responsive and quick to solve my issue and I would highly recommend them
User's recommendation: use Stanley they are good company
The Bronx, New York
One piece(14” bar)of the item (chainsaw)is missing from my delivery
One piece(14bar)of the item (chainsaw)is missing from my delivery.So I want to know when it will be sent to me.Otherwise I will return the item.Thanks
User's recommendation: Make sure everything is the box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill can't contact with Stanley B&D
- - No contact from Stanley Black & Decker since the initial inquiry.
- - I would appreciate help to contact them and start cooperation.
Dear All,
Thank you for your kind contact regarding review.
Unfortunately since then nobody contacted me from Stanley Black&Decker company.
Im still trying to contact them but it's useless.
I would appreciate your assistance regarding contacting with them and starting cooperation.
With regards,
Shokir
Preferred solution: Coperation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't connect
- - Shokir Turajanov, Berad Group, Uzbekistan, can't reach Stanley Black & Decker for two weeks.
- - They seek assistance to discuss cooperation.
Dear All,
My name is Shokir Turajanov from Berad Group company, Uzbekistan.
Since 2 weeks I can't reach to Stanley Black & Decker. I'm calling to company phone but I can't reach to department that works with international dealers. Our company would like to offer cooperation with Stanley Black & Decker.
Could you please assist me with this issue?
With regards,
Shokir Turajanov
Berad Agro, Uzbekistan
Preferred solution: Cooperation offer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Replacement
Replaced.
They replaced my vac, I am very happy
- Wonderful to deal with
- No cons
Cheraw, South Carolina
Bad company
As a employee we are allowed to make bad products that are forced out by management to prevent higher up management from getting fired.
User's recommendation: Check your products, tool boxes, knives, and tapes!
Morristown, New Jersey
Costumer service sucks
No one ever got back to me for costumer support of my black and decker products! No one responded to the phone/customer service line!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
- - The 800 number, live chat, and the contact form on their site don't work.
- - I was charged for calling the non-800 number and kept on hold for 1.5 hours.
Don't even think of blaming Covid19. The 800 number on their website doesn't work.
Live chat doesn't work. THE CONTACT US FORM ON THEIR WEBSITE doesn't work. I called the non 800 number. That means I'm paying for the call.
I have been on hold for an hour and a half. "We wll be with you SHORTLY." I can have them call me back but at this point, I don't trust this company at all and will NEVER BUY ANOTHER PRODUCT!!!!!!!
- Customer service
Preferred solution: Apology
User's recommendation: RUN AWAY
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